null

Shipping & Returns

Shipping

All our orders are dispatched from the Sunshine Coast, Queensland. Once your order is placed, we will dispatch within 1-2 business days. You will receive an email confirming your dispatch, as well as, receiving your tracking information. If you should have any questions, reach out to us at hello@thefifthdesign.com.au

We ship virtually everywhere in the world. Please note it is up to the customer to be aware of and pay any import duties that may apply.

 

Shipping Time Frame

Once your order is placed, we will dispatch it within 1-2 business days. All of our orders get shipped through Australia Post. The shipping times below will vary if you are in a rural location and delays may occur and affect these estimates.

Australia: 1-5 business days

New Zealand: 6-14 business days

United States: 6-13 business days

Asia Pacific: 6-14 business days

Rest of World: 7-16 business days

When you place an order, the estimated shipping and delivery times will vary based on the availability of your items and the shipping options you choose. 

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.