Frequently Asked Questions

General Questions

1. How quickly can I receive my order?
   We offer various shipping options, including urgent dispatch and express shipping. If you need your gift quickly, select a faster shipping method at checkout, and we’ll do our best to ensure timely delivery. Visit the Shipping page for more information
2. What occasions are your products best suited for?
   Our products are perfect for a wide range of occasions, including weddings, anniversaries, birthdays, housewarmings, and holidays. 
3. Can I customise my order?
   Yes! Many of our products can be personalised with engravings or custom messages. Simply choose the customisation options available on the product page during checkout to create a truly unique and meaningful gift.
4. Do you offer gift wrapping and can I add a personal message?
   Yes, we offer gift wrapping options and the ability to include a personalised message with your order. These options can be selected when choosing each gift.
5. What if I don’t know the recipient’s preferences?
   We understand that choosing the perfect gift can be challenging. If you’re unsure, consider our popular best-sellers. We also offer gift cards, allowing the recipient to choose something they truly love.
6. What if I’m unsure whether the gift will be well-received?
   Our products are designed with unique craftsmanship and personalisation options to make a lasting impression. Plus, our customer reviews highlight the joy our gifts bring to their recipients, helping to reassure your choice.
7. How do I care for my product?
   Each product comes with care instructions to help you maintain its quality and appearance. You can also find care guides on our website under the Product Care section.

Product-Specific Questions

1. Are your products safe for food use? Yes, our products, including cheese boards and serving trays, are made with materials that are safe for incidental food contact. The resin-coated surfaces are suitable for briefly serving dry or non-moist foods. For any direct or prolonged food contact, we recommend using the wood side of the boards. If you’re serving food on the resin surface, we suggest placing a barrier, such as parchment paper, to protect both the food and the resin. For more details, please visit our food safety page.

2. What materials are used in your products, and are they sustainable?
   We use high-quality, sustainably sourced materials, including locally sourced timber and non-toxic, food-safe resin. Our commitment to environmentally friendly practices is reflected in every step of our production process.
3. Will my product look exactly like the pictures on the website?
   Due to the handmade nature of our products, slight variations in color and texture will occur. These unique differences are part of what makes each item special, ensuring you receive a one-of-a-kind piece.
4. Can I preview my engraving before purchase?
   Yes, we offer a preview tool for certain products so you can see how your engraving will look before finalizing your order. This ensures you’re happy with the design before it’s made.
5. Are your products durable?
   Absolutely. Our products are designed to last, using high-quality materials and craftsmanship to ensure they withstand everyday use while maintaining their beauty.
6. How do I clean and maintain resin products?
   To clean resin products, simply wipe them down with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials. For deeper cleaning tips, check out our Product Care section.
7. Are your resin products heat-resistant?
   While our resin products are durable, they are not designed to withstand high temperatures. We recommend avoiding direct contact with hot items to prevent damage.
8. Can I use resin products with acidic foods like lemons?
   Yes, our food-safe resin is resistant to acidic foods. However, we suggest cleaning the surface after use to maintain its pristine condition.

Business-Specific Questions

1. How long has The Fifth Design been in business?
   The Fifth Design has been operating for over nine years, growing from a small, passion-driven project into a globally recognized brand known for quality craftsmanship and innovative designs.
2. What is your return policy?
   We offer a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can initiate a return within 30 days of receiving your order. Please visit our Returns page for more details.
3. How can I contact customer support?
   You can reach our customer support team via live chat, email, or phone. We’re here to help with any questions or concerns you may have, ensuring a smooth and pleasant shopping experience. If you need immediate assistance, our live chat is the quickest way to get in touch.
4. Do you offer international shipping?
   Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination. Customs duties and taxes may apply, and these will be communicated during checkout.
5. How do I track my order?
   Once your order is shipped, you’ll receive a tracking number via email. You can track your order using this number on our website or through the carrier’s tracking page.
6. What payment methods do you accept?
   We accept all major credit cards, PayPal, and other secure payment options. All transactions are processed through encrypted and secure payment gateways to protect your personal information.
7. Can I visit a physical store or showroom?
   Currently, we operate online only
8. What do I do if my product arrives damaged?
   If your product arrives damaged, please contact us immediately. We will arrange for a replacement or refund and provide guidance on the next steps.
9. Are there discounts for bulk or corporate orders?
   Yes, we offer special pricing for bulk and corporate orders. Please contact us directly for more information on how we can accommodate your needs.
10. Is my personal information safe when shopping on your website?
    Absolutely. We use secure encryption and follow strict data protection policies to ensure your personal and payment information is safe.

Additional Questions

1. What should I do if I’m having trouble choosing a product?
   If you need help selecting the perfect item ask our customer service team for expert advice based on your needs and preferences.
2. Do you offer gift cards?
   Yes, we offer gift cards that allow recipients to choose something they truly love. Gift cards are available in various denominations and can be purchased directly from our website.
3. How do you ensure the quality of your products?
   Each product undergoes a rigorous quality control process before it’s shipped to you. Our artisans carefully inspect every item to ensure it meets our high standards for craftsmanship and durability.
4. What is your environmental impact?
   We are committed to sustainability and minimizing our environmental footprint. We use eco-friendly materials and packaging, and our production processes are designed to reduce waste. Learn more about our sustainability practices on our Sustainability page.