Privacy Policy

PRIVACY POLICY

Last Updated: 18/08/2024

The Fifth Design PTY LTD trading as The Fifth Design (ABN: 46 364 975 151) ("we," "us," or "our") is committed to protecting the privacy of personal information we collect about you, including through our website www.thefifthdesign.com.au, as well as through our other business operations or directly from you.

Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions. By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it, and consent to the collection, use, holding, and disclosure of your personal information as outlined.

If you do not agree with this Privacy Policy, please do not use our website or provide us with your personal information.

1. TYPES OF PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

Identity Data: Includes your name, username, or similar identifier.
Contact Data: Includes billing and delivery address, email address, and telephone number.
Transaction Data: Includes details about payments to and from you, and other details of products you have purchased from us.
Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties, and your communication preferences.

If you prefer to remain anonymous or use a pseudonym when interacting with us, you are welcome to do so.

2. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information directly from you in the following ways:

When you make an inquiry with us (e.g., by telephone, email, or through our website).
When you purchase a product from us.
When you submit a contact inquiry on our website.
Through your use of our website, including cookies and similar technologies.

We may also collect personal information from third parties when it is unreasonable or impracticable to obtain certain information directly from you. This includes third parties like Google Analytics, Facebook Pixel, and other advertising services that collect information through cookies and web beacons.

If we receive your personal information from third parties, we will handle it in accordance with this Privacy Policy. We will destroy or de-identify information that we believe has been collected unlawfully or unfairly.

3. WHY WE COLLECT, HOLD, USE, AND DISCLOSE PERSONAL INFORMATION

We collect, hold, use, and disclose your personal information for the following purposes:

To contact and communicate with you.
To provide goods and/or services to you.
To maintain a database of customers, subscribers, or similar.
For marketing purposes, including remarketing (e.g., using a Facebook pixel to display our advertising to you on other websites).
For internal record-keeping and statistical purposes.
To comply with legal obligations.

When disclosing your personal information to third parties, we ensure that their privacy practices align with similar standards of privacy protection or that they adhere to this Privacy Policy. We will not use or disclose personal information for direct marketing purposes unless you have consented to such use.

We will not disclose your personal information for any other purpose without your consent, unless required by law.

4. USE OF COOKIES

Cookies are small text files placed on your computer to help us remember your preferences and improve your experience on our website. We use cookies for various purposes, including:

To make our website easier and faster for you to use.
For security purposes to protect you online.
To display advertisements to you on other websites (e.g., through remarketing).

You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your ability to use some features of our website.

5. LINKS TO OTHER SITES

Our website may contain links to other websites for your convenience. Please note that this Privacy Policy only applies to information collected by us through our website. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

6. HOW YOU CAN ACCESS, CORRECT, OR DELETE YOUR PERSONAL INFORMATION

Access: You can request details of the personal information we hold about you. We will respond to any request for access within a reasonable time.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided below. We will promptly correct any inaccurate information.

Deletion: If you would like us to delete your personal information or stop collecting information for specific purposes (e.g., targeted advertising), please contact us. While we will make reasonable efforts to delete your information, please note that it may be impossible to completely delete it due to backups and records of deletions.

We will respond to any request to access, correct, or delete information within a reasonable time.

7. HOW WE MAINTAIN THE SECURITY OF YOUR INFORMATION

We take the security of your personal information seriously and implement various measures to protect it from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

SSL (Secure Sockets Layer) encryption on our website to protect data during transmission.
Restricting access to personal information on a "need-to-know" basis.
Protecting our devices with industry-standard antivirus software and strong passwords.
Securely storing data on cloud servers and encrypting email data.
Storing hard copies of personal information in secure locations with access limited to authorized personnel only.
Ensuring conversations involving personal information take place in private.

While we take reasonable measures to secure your data, please note that no method of electronic transmission or storage is 100% secure. In the event of a data breach involving your personal information, we will notify you as soon as possible, in accordance with our obligations under the Privacy Act and related legislation.

8. HOW TO MAKE A COMPLAINT ABOUT A PRIVACY BREACH

If you believe we have breached this Privacy Policy and wish to make a complaint, please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

9. HOW TO UNSUBSCRIBE OR OPT-OUT

If you wish to unsubscribe from our email database or opt out of communications, you can do so by clicking the "Unsubscribe" button in our emails or by contacting us directly.

You can block the use of cookies by adjusting your browser settings. You can also opt out of third-party vendor cookies by visiting your Google Ad settings or the Network Advertising Initiative opt-out page (http://www.networkadvertising.org/managing/opt_out.asp).

To opt out of information collection for advertising targeting, visit www.aboutads.info/choices.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed about how we protect your personal information.

11. CONTACT DETAILS

If you have any questions or require further information about this Privacy Policy, please contact us at:

Lauren O’Meara
Email: hello@thefifthdesign.com.au

This Privacy Policy was last updated on 18/08/2024.