The Fifth Design Pty Ltd (ABN 46 364 975 151), trading as The Fifth Design, operates this website at www.thefifthdesign.com.au. We are committed to protecting the privacy of personal information we collect about you.

By using our website or providing us with personal information, you consent to the collection, use, holding and disclosure of your personal information in line with this policy. If you do not agree with any part of it, please do not use our site or provide us with personal information.

What we collect.

• Identity data. Your name and any account username.
• Contact data. Billing address, delivery address, email, phone.
• Transaction data. Orders, payment status, products purchased. Payment card details are processed by our payment providers and are not stored by us.
• Profile data. Preferences, interests, engraving messages, gift notes, survey responses.
• Technical data. IP address, browser type and version, time zone, operating system, device information.
• Usage data. Pages viewed, products browsed, time on site.
• Marketing data. Your subscription status and communication preferences.

You can interact with us anonymously or under a pseudonym where it is lawful and practical to do so.

How we collect it.

We collect personal information directly from you when you:

• Browse our website (via cookies and analytics)
• Place an order or create an account
• Subscribe to our email or SMS marketing
• Submit a contact form, send us an email or call us
• Engage with our social media or live website assistant
• Participate in a survey, competition or review

We may also collect information indirectly from third parties such as Google Analytics and Meta when you interact with our content on their platforms.

Why we collect it.

• To process orders, payments, engravings and deliveries
• To communicate with you about your order or enquiry
• To send you marketing communications you have consented to
• To improve our website, products and service
• To meet our legal and tax obligations
• To prevent fraud and protect our customers

Who we share it with.

We share personal information with trusted service providers who help us run our business. Each is bound by their own privacy obligations:

• Shopify - our e-commerce platform (Canada, United States)
• Klaviyo - email and SMS marketing (United States)
• Meta - Facebook and Instagram advertising and analytics (United States)
• Google - Analytics and Ads (United States)
• ShipStation and Australia Post - fulfilment and delivery
• Xero - accounting and invoicing (New Zealand)
• Stripe, PayPal, Afterpay, Shop Pay and other payment providers - payment processing
• Government, regulatory and law enforcement bodies where required by law

Some of these providers are based outside Australia. By providing your information, you consent to the cross-border disclosure of your personal information to the jurisdictions listed.

Cookies and similar technologies.

Cookies are small data files stored on your device. We use them to keep your cart, remember your preferences, measure site performance, and serve relevant ads. Categories include:

• Essential - cart, checkout, security. Cannot be disabled.
• Analytics - usage statistics via Google Analytics and Shopify Analytics.
• Marketing - retargeting via Meta Pixel, Google Ads and similar.

You can control cookies through your browser settings or via the privacy choices page. Disabling some cookies may affect site features.

Your rights.

• Access. Request a copy of the personal information we hold about you.
• Correction. Ask us to correct information that is inaccurate or out of date.
• Deletion. Ask us to delete your personal information. Some records (orders, invoices) must be kept for legal reasons.
• Opt-out of marketing. Click "unsubscribe" on any marketing email, reply STOP to SMS, or contact us.

To exercise any of these rights, email customersupport@thefifthdesign.com.au. We will respond within 30 days.

How we keep your information secure.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. These include:

• SSL encryption across our website and checkout
• Access controls limiting personal information to staff who need it
• Secure cloud storage with reputable Australian and global providers
• Multi-factor authentication on admin accounts
• Regular review of our security practices

No method of electronic storage or transmission is fully secure. If we ever experience a data breach involving your personal information that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner, as required by the Notifiable Data Breaches scheme.

Making a complaint.

If you believe we have breached this policy or your privacy, please contact us first. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Children.

Our website is not directed at children under 16. We do not knowingly collect personal information from anyone under 16. If you believe we may have done so, please contact us and we will delete it.

Changes to this policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "last updated" date. Material changes will be communicated by email where reasonable.

Contact us.

For privacy questions or requests, contact:

The Fifth Design Pty Ltd
Attention: Privacy Officer
Email: customersupport@thefifthdesign.com.au
Sunshine Coast, QLD, Australia